GLADDY PRIVACY POLICY

Effective Date: September 7th, 2026 | Last Updated: September 7th, 2026

1. INTRODUCTION & SCOPE

Gladdy Inc Ltd. ("Gladdy", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our websites, mobile applications, progressive web apps, delivery networks, and associated platform services (collectively, the "Platform").

By using the Platform, you acknowledge the collection and use of your information as outlined in this policy. This Privacy Policy operates alongside our Terms of Service and incorporated policies.

2. INFORMATION WE COLLECT

We collect personal data to provide, optimize, and secure our e-commerce and logistics services. The types of information we collect depend on how you interact with Gladdy:

• Account & Profile Data: Name, phone number, email address, password, profile picture, and account role (customer, vendor, or driver).
• Delivery & Location Data: Physical delivery instructions, neighborhood names, landmarks, drop-off descriptions, GPS location data (where enabled), and map coordinates necessary for routing and fulfillment.
• Transaction & Financial Information: Order details, purchase history, delivery receipts, payment method preferences, mobile money transfer confirmations, and transaction references. (Note: Gladdy does not directly store sensitive full credit card details processed by authorized third-party payment gateways).
• Vendor & Driver Verification Data: Business registration certificates, tax IDs, banking/payout details, government-issued IDs, driver’s licenses, vehicle registration, and identity verification photos.
• Technical & Usage Data: IP addresses, device identifiers, app usage analytics, browser type, operating system, and log data.
• Communications Data: Customer support messages, ratings, reviews, feedback, and in-app communications between customers, vendors, drivers, and support personnel.

3. HOW WE USE YOUR INFORMATION

We use your personal data for clear operational, commercial, and safety purposes, including:

• Platform Operations & Logistics: Processing orders, facilitating payments, routing drivers, calculating delivery fees, and confirming drop-offs.
• Account Management: Setting up user accounts, verifying vendor and driver identities, and maintaining security.
• Customer Support & Communications: Responding to inquiries, resolving order disputes, issuing refund updates, and sending service-related updates (via SMS, WhatsApp, email, or push notifications).
• Trust & Safety: Detecting and preventing fraud, illegal activity, abusive reviews, fake orders, and cyber threats in compliance with Sierra Leone’s Cyber Security and Crime Act 2021.
• Marketing & Analytics: Offering promotional discounts, analyzing platform trends, improving UI/UX performance, and optimizing fulfillment efficiency.

4. INFORMATION SHARING & DISCLOSURE

Gladdy does not sell your personal information. We share your data only to the extent necessary to operate our marketplace and fulfill services:

• Fulfillment Partners (Vendors & Drivers): We share relevant customer details (first name, contact number, delivery location/landmarks, and order specifics) with vendors and delivery drivers strictly to enable order preparation and drop-off.
• Third-Party Service Providers: We share data with trusted partners who assist with payment processing (mobile money providers, banks), cloud hosting, analytics, SMS gateway delivery, and mapping services.
• Legal & Regulatory Authorities: We may disclose your information if required by law, court order, regulatory mandate, or government authority, or where necessary to protect the legal rights, safety, and security of Gladdy, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale involving Gladdy Inc Ltd., user data may be transferred as part of the business assets subject to this Policy.

5. DATA RETENTION & SECURITY

Security Measures: We implement appropriate technical and organizational security measures—including data encryption, secure socket layers (SSL), access controls, and regular system audits—to protect your personal information against unauthorized access, loss, or alteration.

Retention Period: We retain your personal data for as long as your account remains active or as needed to fulfill marketplace services, comply with accounting and legal retention requirements, resolve disputes, and enforce our agreements.

6. YOUR RIGHTS & CHOICES

Depending on applicable data protection laws, you have rights regarding your personal information:

• Access & Correction: You can view, update, or correct your profile details directly within your app account settings.
• Location Preferences: You can enable or disable GPS location tracking through your mobile device settings, though disabling location access may impact delivery accuracy.
• Communication Preferences: You can opt out of promotional communications at any time by following the unsubscribe instructions or contacting customer support. (Transactional messages regarding orders will still be sent).
• Account Deletion: You may request the deletion of your account and personal data by contacting our legal/privacy team, subject to unresolved transactions or statutory record-keeping obligations.

7. THIRD-PARTY LINKS & SERVICES

The Platform may contain links or integrated interfaces with third-party tools (such as payment gateways, map engines, or external vendor websites). Gladdy is not responsible for the privacy practices, security, or content of external third-party services. We encourage you to review their respective privacy policies.

8. CHANGES TO THIS PRIVACY POLICY

Gladdy may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updates occur, we will revise the "Last Updated" date at the top of this policy and provide notice through the Platform or via direct communication (SMS/Email) where appropriate.

9. CONTACT US

For privacy-related questions, data requests, or concerns, please reach out to us:

Gladdy Inc Ltd.

Attn: Data Privacy & Legal

Registered Address: 13 Byrne Lane Drive 5, Sierra Leone

Email: admin@gladdy.co | Website: gladdy.co

Telephone/WhatsApp: +23233634157